Returns & Exchanges

We understand how fast little ones feet grow, that’s why any exchanges are FREE within 30 days. If you would like to start a return, click here or click on the GET RMA link on the left side of this page.


EXCHANGES

If you would like to exchange your order for a different style, color or size, within 30 days of purchase please fill out the return form or call customer service at 888-552-6670 and you will be provided with a free return label. Once the return request is completed, please place a new order for the product that you wish to purchase next. This way your new order can be shipped as quickly as possible without waiting for the return/exchange to be processed. 


RETURNS

If you receive the incorrect style or size please fill out the return form or call customer service at 888-552-6670 and you will be provided with a free return label. If you are unhappy with your purchase and would like to return your order we'll gladly accept returns on merchandise in its original new/unworn condition within 30 days of purchase for a full refund. Please just submit a return form and we’ll provide a return label for $6.95.


EXCHANGE OR REFUND TERMS AND CONDITIONS

  • If you are not happy with your Step & Stride  purchase, you may return your order for a refund within 30 days of purchase, we can provide a return label and subtract the shipping cost from your refund.
  • All exchanges and returns must be unworn and in the same condition you received them in and in their original packaging for all exchanges or returns.
  • If you receive defective shoes from stepandstrideshoes.com, please contact customer service.
  • Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
  • Returns and exchanges are only accepted if purchased on stepandstrideshoes.com.  
  • We do not offer direct exchanges. Please place a new order, should you want a different color, size or style.
  • Exchanges and Returns being sent from Alaska are not eligible for a free return label. Please contact customer service at 888-552-6670 or email help@stepandstride.com and they can assist you.

Any questions we did not answer? Feel free to give customer service a call at 888-552-6670 or email us at help@stepandstride.com.

 


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