frequently asked questions

1. Can I change or edit my order once it has been placed?

Since we are working our hardest to get your order to you, once your order has been placed, our warehouse starts the shipping process. Once orders are placed they cannot be changed. Please make sure the color, size and style are correct before you complete your purchase.

2. What is your privacy policy?

Please see our privacy policy.

3. What are your shipping options?

We provide free FedEx Ground shipping on all orders. Please see our shipping policy for more information.

4. How do I track my order?

Once your order is shipped you will receive an email with tracking information or you can sign in or track your order on our website and of course, if you prefer you can contact customer service at 888-552-6670 or email [email protected]

5. Will you charge sales tax on my order?

By law Step & Stride is required charge sales tax on orders shipped to Ohio, New York and California.

6. What is your Returns and Exchanges policy?

Please see our return and exchange policy.

7. How do I know the best size for my child?

Please see our Step & Stride size chart.

8. What materials are Step & Stride made from?

Each collection is made with different materials. Our shoes are made from real leather, real suede, faux fur, faux leather, faux suede and nylon. If you would like to know what material is in a specific style, it is listed in the product description.

9. How do I use a promo code?

When you're ready to checkout, just enter the code in the designated box in the cart or check out page.

10. Interested in carrying Step & Stride in your store?

Contact customer service at 888-552-6670 or email [email protected]

Did we miss your question?

Contact customer service at 888-552-6670 or email [email protected]


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